Privacy Policy

Welcome to Tokyo Casino. We are committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy outlines how Tokyo Casino collects, uses, stores, and protects your personal information when you use our website, services, and applications. By accessing or using Tokyo Casino, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. We encourage you to review this policy periodically as it may be updated from time to time.

Tokyo Casino operates under a valid license issued by our licensing authority, complying with strict regulatory standards regarding data protection and player safety. Your trust is paramount to us, and we are dedicated to maintaining the confidentiality of your personal information.

Tokyo Casino collects various types of information to provide and improve our services, comply with legal obligations, and enhance your gaming experience. This information can be broadly categorised as follows:

• Personal Identifiable Information (PII): This includes data that can directly identify you, such as your full name, date of birth, residential address, email address, telephone number, and payment details (e.g., credit card numbers, bank account information). We collect this during registration, verification processes, and when you make transactions.
• Account Information: Your username, password (encrypted), security questions, and preferences.
• Transactional Data: Details about your deposits, withdrawals, bets placed, winnings, and other account activities.
• Technical Data: Information about your device, including IP address, operating system, browser type and version, time zone setting, and location data. This helps us maintain the security and functionality of our platform.
• Usage Data: Information about how you interact with Tokyo Casino, such as pages visited, features used, game preferences, and referral sources.
• Communication Data: Records of your interactions with our customer support team via live chat, email, or telephone.
• Verification Documents: Copies of identification documents (e.g., passport, driving license) and proof of address (e.g., utility bills) required for identity and age verification, and anti-money laundering (AML) checks.

Tokyo Casino uses the collected information for several essential purposes, always in accordance with applicable data protection laws:

• To Provide and Manage Our Services: This includes creating and maintaining your account, processing transactions, facilitating gameplay, and providing customer support.
• To Personalise Your Experience: We may use data to tailor our services, offer personalised promotions, and recommend games that might interest you, enhancing your overall experience at Tokyo Casino.
• For Security and Fraud Prevention: Your information is crucial for detecting, preventing, and investigating fraudulent activities, money laundering, and other illegal or prohibited actions, protecting both you and Tokyo Casino.
• To Comply with Legal and Regulatory Obligations: We are required to collect and retain certain information to meet our licensing obligations, anti-money laundering (AML) regulations, and "Know Your Customer" (KYC) requirements.
• For Communication: To send you important updates, service announcements, promotional offers (where you have consented), and respond to your inquiries.
• For Internal Analytics and Improvement: We analyse usage patterns and trends to improve our website, services, game offerings, and overall user experience.
• To Enforce Our Terms and Conditions: Compliance with our terms of service and responsible gaming policies.

Tokyo Casino processes your personal data based on one or more of the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of the contract between you and Tokyo Casino, specifically to provide you with our gaming services and fulfil our obligations under our Terms and Conditions.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Tokyo Casino is subject, such as AML, KYC, and responsible gaming requirements mandated by our licensing authority.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Tokyo Casino or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include preventing fraud, maintaining network and information security, improving our services, and marketing activities.
• Consent: In specific situations, we may ask for your explicit consent to process your personal data for particular purposes, such as sending you marketing communications. You have the right to withdraw your consent at any time.

Tokyo Casino treats your personal data with the utmost confidentiality. We may share your information with third parties only in limited circumstances and always under strict data protection agreements:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing platforms. These providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal processes, protect our rights or property, or maintain the safety of our users or the public.
• Affiliated Companies: Your data may be shared with companies within the same corporate group as Tokyo Casino for operational, analytical, and business purposes, provided they adhere to this Privacy Policy.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.

We never sell your personal data to third parties for their independent marketing purposes.

Tokyo Casino employs robust security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard SSL (Secure Socket Layer) encryption technology to protect your data during transmission.
• Access Controls: Access to your personal data is restricted to authorised personnel who have a legitimate business need to access it.
• Firewalls: Our servers are protected by advanced firewall systems.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimisation: We only collect and retain personal data that is necessary for the purposes outlined in this policy.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to use strong, unique passwords and keep them confidential.

As a user of Tokyo Casino, you have several rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as the legal basis for processing.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before fulfilling your request.

Tokyo Casino uses cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and support our marketing efforts. Cookies are small text files placed on your device by websites that you visit.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These help us understand how visitors interact with our website, providing information about areas visited, time spent on the website, and any issues encountered, such as error messages. This helps us improve the way our website works.
• Functionality Cookies: These are used to recognise you when you return to our website, allowing us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and your experience of Tokyo Casino.

Tokyo Casino retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the legal obligations we are subject to.

For example, we are legally required to retain certain transaction and identity verification data for a minimum period as mandated by our licensing authority and anti-money laundering regulations, even after your account has been closed. We will securely delete or anonymise your data once it is no longer required.

Given the global nature of the internet, your personal data may be transferred to, and stored at, a destination outside of your country of residence or the European Economic Area (EEA). This includes countries that may not offer the same level of data protection as your home jurisdiction.

When we transfer your data internationally, Tokyo Casino takes appropriate safeguards to maintain security and compliance with this Privacy Policy and applicable data protection laws. These safeguards may include using standard contractual clauses approved by the European Commission or relying on the recipient's certification under an approved framework.

Tokyo Casino is strictly for individuals who are at least 18 years old or the legal age for gambling in their jurisdiction, whichever is higher. We do not knowingly collect personal data from individuals under this age. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our records. If you believe that a minor has provided us with personal data, please contact us immediately.

Tokyo Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of Tokyo Casino after any modifications indicates your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Tokyo Casino, please contact our dedicated customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website.

We are committed to resolving any inquiries promptly and efficiently.