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We appreciate you visiting Tokyo Casino, your independent source for comprehensive reviews and insights into the world of online gambling. We're always keen to hear from our readers, partners, and anyone interested in the content we provide. Whether you have feedback on a review, a suggestion for a new brand to cover, or a general inquiry, please reach out.

Please read through the sections below so your query is directed appropriately. This will help us provide you with the most efficient and helpful response.

Tokyo Casino is an independent review and affiliate website. We are NOT an online casino, a sportsbook, or any form of gambling operator. We do not run any casino games, hold player accounts, process financial transactions, or manage customer funds. Our primary purpose is to research, review, and provide objective information about various online gambling brands to help you make informed choices.

We are a third-party resource. We do not have access to any player accounts, personal data held by operators, or transaction histories. We cannot intervene in disputes between players and casinos, nor can we provide support for individual player issues.

The team at Tokyo Casino is here to assist with a specific range of inquiries related to our website and content:

• Feedback on our reviews: If you believe a review is inaccurate, outdated, or if you have a different experience to share, please let us know.
• Suggestions for new content or brands to review: We are always looking for ways to improve and expand our coverage.
• General questions about online gambling: We can offer general advice and information based on our expertise.
• Partnership and advertising inquiries: If you are interested in collaborating with Tokyo Casino, please get in touch.
• Technical issues with our website: Report any broken links, display problems, or other technical glitches you encounter on Tokyo Casino.

Tokyo Casino is not a gambling operator. Therefore, we absolutely cannot assist with the following types of inquiries:

• Player account access or issues: We cannot retrieve passwords, unlock accounts, or resolve any problems related to your personal casino account.
• Deposits, withdrawals, or payment problems: We do not handle financial transactions and cannot assist with these matters.
• Bonus claims or wagering requirements: We cannot apply bonuses, explain specific bonus terms for an operator, or resolve bonus-related disputes.
• Game fairness or technical glitches within a casino game: These issues must be addressed directly with the casino operator.
• Verification (KYC) processes: We do not handle document verification or any aspect of a casino's Know Your Customer procedures.
• Live chat or direct customer support for any gambling brand: We do not offer these services.

For any matters concerning your player account, including login issues, forgotten passwords, account verification (KYC), deposit problems, withdrawal delays, bonus terms, game malfunctions, or any other operational aspect of a specific online casino or sportsbook, you must contact the customer support of that particular gambling brand directly. They are the only entity with access to your account information and the authority to resolve such issues.

Most reputable online casinos and sportsbooks offer multiple channels for customer support, including live chat, email, and sometimes telephone. Please refer to the "Contact Us" or "Support" section on the operator's own website for their specific contact details.

For all legal inquiries pertaining to Tokyo Casino, including contractual matters, regulatory compliance questions related to our operations as an independent review site, or any other legal concern, please direct your correspondence to our legal department. We take all legal matters seriously and will respond in a timely manner.

Please send all legal inquiries to: [email protected]

Tokyo Casino respects the intellectual property rights of others. If you believe that any content on our website infringes upon your copyright, or if you have a Digital Millennium Copyright Act (DMCA) takedown request, please provide us with a detailed notification. Your notice should include:

• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Your contact information, including your name, address, telephone number, and email address.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Please send all DMCA and copyright takedown requests to: [email protected]

Tokyo Casino is committed to promoting responsible gambling. While we are not a gambling operator, we strongly advocate for safe play and provide information on responsible gambling practices within our content. If you or someone you know is struggling with problem gambling, please seek help from professional organizations. Many resources are available globally that offer confidential support and guidance.

We encourage you to visit reputable organizations dedicated to responsible gambling for assistance. These organizations can provide tools, helplines, and support groups to help individuals manage their gambling habits responsibly.

We respond to all legitimate inquiries as quickly as possible. For general feedback and content-related questions, you can typically expect a response within 2-3 business days. Legal and DMCA inquiries will be handled with priority and in accordance with applicable laws and regulations, which may vary in response time depending on the complexity of the issue.

Please note that inquiries falling under "What We Cannot Help With" will not receive a direct response, as we are unable to assist with those matters. We thank you for your understanding and for helping us maintain an efficient communication channel.